CGU Resolution Process

Claremont Graduate University (CGU) is committed to providing a valued learning experience for our students and we appreciate the opportunity to enhance that experience. Should an issue be brought to our attention, CGU will take appropriate action to seek resolution.  Students are encouraged to pursue our internal resolution process for any complaints before contacting external state sources for resolution.

CGU students are encouraged to first speak to their faculty member if they have an academic issue. If an issue cannot be resolved at that level, a student may contact the academic department for information on how to proceed. The Grievance Policy is located here: http://bulletin.cgu.edu/content.php?catoid=13&navoid=1510&hl=grievance&returnto=search#student-grievances

If the issue involves an allegation of academic dishonesty, please review the Academic Honesty Policy which is located at: http://bulletin.cgu.edu/content.php?catoid=13&navoid=1510&hl=grievance&returnto=search#academic-honesty

If an issue submitted to CGU by a student is unresolved and involves a complaint arising under State laws, the student may contact the BPPE at:

Bureau for Private Postsecondary Education

2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone: (916) 431-6959
FAX: (916) 263-1897
http://www.bppe.ca.gov/enforcement/complaint.shtml

Other Resolution Options

Students have the right to contact higher education regulatory agencies or an accrediting agency contacts for specific issues.

CGU is accredited by the Western Association of Schools and Colleges.  Questions about CGU’s compliance with criteria for accreditation can be directed to:  https://www.wscuc.org/comments  

For students who are residents of states outside of California, consumer inquiries also may be directed to the following consumer protection agencies.

Consumer Protection Agencies

Arizona

Arizona Attorney General
1275 West Washington Street
Phoenix, AZ 85007-2926
Phone: 602-542-5025
Website: https://www.azag.gov/contact-us
Complaint Form: https://www.azag.gov/sites/default/files/docs/complaints/2018/ConsumerComplaintForm-English.pdf

California

Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: 916.431.6959
Website: http://www.bppe.ca.gov/about_us/contact.shtml
Complaint Form: https://www.bppe.ca.gov/enforcement/complaint.shtml

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
Phone: 303-866-2723
Website: http://highered.colorado.gov/DHE/contact.html
Complaint Form: https://highered.colorado.gov/academics/complaints/

Connecticut

Connecticut Office of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Phone: 860.947.1800
Website: http://www.ctohe.org/
Complaint Form: http://www.ctohe.org/StudentComplaints.shtml

Delaware

Delaware Higher Education Office
John G. Townsend Building, Suite 2
Dover, DE 19901
Phone: 302-735-4120
Website: dheo@doe.k12.de.us

Delaware Attorney General
Consumer Protection Unit
Carvel State Office Building
820 N. French Street, 5th Floor
Wilmington, DE 19810
Phone: 302-577-8600
Website: https://attorneygeneral.delaware.gov/fraud/cpu/complaint/

District of Columbia

Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First St. NE, Fifth Floor
Washington, DC 20002

Phone: 202-727-6436
Website:
https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints
Complaint Form: https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Florida

Commission for Independent Education
325 W Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Phone: 850-245-3200
Website: https://prod.flbog.net:4445/pls/apex/f?p=128:5:11870167740605
Complaint Form: http://www.flbog.edu/contact/_doc/ComplaintFormRevisedFinal.pdf

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Place, #220
Tucker, GA 30084-5334
Phone:
 770-414-3306
Website:
https://gnpec.georgia.gov/student-complaints
Complaint Form: https://gnpec.georgia.gov/student-complaint-form   

Illinois

Illinois Board of Higher Education
431 East Adams Street, Second Floor
Springfield, IL 62701
Phone: 217-782-2551
Website: http://complaints.ibhe.org/   
Complaint Form: http://complaints.ibhe.org/register.aspx

Indiana

Indiana Commission for Higher Education
101 W. Ohio Street, Suite 300
Indianapolis, IN 46204-4206
Phone: 317-232-1033
Website: http://www.in.gov/che/2744.htm   
Complaint Form: https://www.in.gov/che/files/161116_ICHE_StudentComplaintForm.pdf

Maryland

Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore MD 21201
Phone: 410-767-3388
Website: https://mhec.maryland.gov/Pages/default.aspx
Process:
https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
Complaint Form:
https://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf

Maryland Office of the Attorney General, Consumer Protection Division
200 St. Paul Place
Baltimore MD 21202
Phone: 410-528-8662
Website: http://www.oag.state.md.us/Consumer/complaint.htm

Michigan

Michigan Department of Licensing and Regulatory Affairs
Licensing and Regulatory Affairs
P.O. Box 30004
Lansing, MI 48909
Phone:
517-241-9223
Website:
https://www.michigan.gov/lara/0,4601,7-154-61343_35414_60647_2739---,00.html
Complaint Form:
https://www.michigan.gov/documents/lara/LCE-992_0715_494884_7.pdf?20150901092906

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Phone:
601-432-6372
Website:
http://www.mississippi.edu/mcca/
Complaint Form:
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Nevada

Commission of Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada  89123
Phone: 702-486-7330
Website:  http://cpe.nv.gov/Students/Students_Home/
Complaint Form: http://cpe.nv.gov/Students/Students_Home/

New Jersey

New Jersey Office of Secretary of Higher Education
20 West State Street
4th floor, PO Box 542
Trenton, NJ 08625-0542
Phone:
609-984-3738
Website: 
https://www.state.nj.us/highereducation/
Complaint Form: https://www.state.nj.us/highereducation/documents/pdf/OSHEComplaintForm.pdf

New York

Office of College and University Evaluation
New York State Education Department
89 Washington Avenue, Room 960 EBA
Albany, NY  12234
Phone:  518: 474-1551
E-mail: ocueinfo@nysed.gov
Website: http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
Complaint Form:
http://www.highered.nysed.gov/ocue/spr/documents/complaintform-accessible.pdf

Ohio

Ohio Department of Higher Education
25 South Front Street
Columbus, OH  43215
Phone:  614-466-6000
E-mail: hotline@highered.ohio.gov  
Website: https://www.ohiohighered.org/contact-us  
Complaint Form:
https://www.ohiohighered.org/students/complaints

Oregon

Oregon Student Assistance Commission, Office of Degree Authorization
Address: 1500 Valley River Drive, Suite 100,
Eugene, OR 97401
Phone: 800-452-8807
Website: http://oregonstudentaid.gov/oda.aspx
Complaint Form: https://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx

Pennsylvania

Pennsylvania Department of Education - Postsecondary and Adult Education

333 Market Street, 12th Fl
Harrisburg, PA 17126-0333
Phone: 717.783.8228
Fax: 717.722.3622
Websites: ra-collunivseminfo@pa.gov
www.education.state.pa.us
Complaint Form: https://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Colleges%20and%20Universities/Higher%20Education%20Complaint%20Form.pdf

Texas

Texas Higher Education Coordinating Board, Academic Affairs and Research
1200 E. Anderson Lane, Austin, TX 78752 - P.O. Box 12788
Austin, TX 78711-2788
Phone: 512-427-6101
Website: http://www.thecb.state.tx.us/
Complaint Form: http://www.thecb.state.tx.us/index.cfm?objectid=989FE9A0-2213-11E8-BC500050560100A9

Utah

Utah Division of Consumer Protection
160 East 300 South, 2nd Floor
PO Box 146704
Salt Lake City, Utah 84114-6704
Phone: 801-530-6601
Website: http://www.dcp.utah.gov/consumerinfo/
Complaint Form: http://consumerprotection.utah.gov/complaints/index.html

Virginia

Virginia State Council of Higher Education
101 N. 14th St. James Monroe Building
Richmond, VA 23219
Phone: 804.371.2285
Website: http://www.schev.edu/
Complaint Form:
http://www.schev.edu/index/students-and-parents/resources/student-complaints

Washington

Washington Student Achievement Council
917 Lakeridge Way
Olympia, WA 98502
Phone: 360-753-7800
Website:  https://www.wsac.wa.gov/about-us
Complaint Form: https://www.wsac.wa.gov/student-complaints