CGU Resolution Process

Claremont Graduate University (CGU) is committed to providing a valued learning experience for our students and we appreciate the opportunity to enhance that experience. Should an issue be brought to our attention, CGU will take appropriate action to seek resolution. Students are encouraged to pursue our internal resolution process for any complaints before contacting external state sources for resolution.

CGU students are encouraged to first speak to their faculty member if they have an academic issue. If an issue cannot be resolved at that level, a student may contact the academic department for information on how to proceed. The Grievance Policy is located here: http://bulletin.cgu.edu/content.php?catoid=13&navoid=1510&hl=grievance&returnto=search#student-grievances

If the issue involves an allegation of academic dishonesty, please review the Academic Honesty Policy which is located at: http://bulletin.cgu.edu/content.php?catoid=13&navoid=1510&hl=grievance&returnto=search#academic-honesty

If an issue submitted to CGU by a student is unresolved and involves a complaint arising under State laws, the student may contact the BPPE at:

Bureau for Private Postsecondary Education

2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone: (916) 431-6959
FAX: (916) 263-1897
http://www.bppe.ca.gov/enforcement/complaint.shtml

Other Resolution Options

Students have the right to contact higher education regulatory agencies or an accrediting agency contacts for specific issues.

CGU is accredited by the Western Association of Schools and Colleges. Questions about CGU’s compliance with criteria for accreditation can be directed to: https://www.wscuc.org/comments

For students who are residents of states outside of California, consumer inquiries also may be directed to the following consumer protection agencies.

Consumer Protection Agencies

Arizona

Arizona Attorney General
Address: 1275 West Washington Street
Phoenix, AZ 85007-2926
Phone: 602-542-5025
Website: https://www.azag.gov/contact-us
Complaint Form: https://www.azag.gov/sites/default/files/docs/complaints/2018/ConsumerComplaintForm-English.pdf

California

Bureau for Private Postsecondary Education
Address: 2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Phone: 916.431.6959
Website: http://www.bppe.ca.gov/about_us/contact.shtml
Complaint Form: https://www.bppe.ca.gov/enforcement/complaint.shtml

Colorado

Colorado Department of Higher Education Address: 1560 Broadway, Suite 1600
Denver, CO 80202
Phone: 303-866-2723
Website: http://highered.colorado.gov/DHE/contact.html
Complaint Form: https://highered.colorado.gov/academics/complaints/

Connecticut

Connecticut Office of Higher Education
Address: 61 Woodland Street
Hartford, CT 06105-2326
Phone: 860.947.1800
Website: http://www.ctohe.org/
Complaint Form: http://www.ctohe.org/StudentComplaints.shtml

Delaware

Delaware Higher Education Office
Address: John G. Townsend Building, Suite 2
Dover, DE 19901
Phone: 302-735-4120
Website: dheo@doe.k12.de.us

Delaware Attorney General
Consumer Protection Unit
Address: Carvel State Office Building
820 N. French Street, 5th Floor
Wilmington, DE 19810
Phone: 302-577-8600
Website: https://attorneygeneral.delaware.gov/fraud/cpu/complaint/

District of Columbia

Note: The Higher Education Licensure Commission is the agency of last resort in the CGU Resolution Process.

Office of the State Superintendent of Education
Higher Education Licensure Commission
Address: 1050 First St. NE, Fifth Floor
Washington, DC 20002
Phone: 202-727-6436
Website: https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints
Complaint Form: https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Florida

Commission for Independent Education
Address: 325 W Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Phone: 850-245-3200
Website: https://prod.flbog.net:4445/pls/apex/f?p=128:5:11870167740605
Complaint Form: http://www.flbog.edu/contact/_doc/ComplaintFormRevisedFinal.pdf

Georgia

Georgia Nonpublic Postsecondary Education Commission
Address: 2082 E. Exchange Place, #220
Tucker, GA 30084-5334
Phone: 770-414-3306
Website: https://gnpec.georgia.gov/student-complaints
Complaint Form: https://gnpec.georgia.gov/student-complaint-form

Hawaii

Hawaii Postsecondary Education Authorization Program
Address: P.O. Box 541
Honolulu, HI 96809
Phone: 808-586-7327
Website: http://cca.hawaii.gov/hpeap/
Complaint Form: http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
Address: 650 West State Street, P.O. Box 83720
Boise, ID 83720-0037
Phone: 208-332-1587
Website: http://www.boardofed.idaho.gov/index.asp
Complaint Form: https://boardofed.idaho.gov/higher-education-private/proprietary-schools-non-degree-granting/student-complaint-procedures/

Illinois

Illinois Board of Higher Education
Address: 431 East Adams Street, Second Floor
Springfield, IL 62701
Phone: 217-782-2551
Website: http://complaints.ibhe.org/
Complaint Form: http://complaints.ibhe.org/register.aspx

Indiana

Indiana Commission for Higher Education
Address: 101 W. Ohio Street, Suite 300
Indianapolis, IN 46204-4206
Phone: 317-232-1033
Website: http://www.in.gov/che/2744.htm
Complaint Form: https://www.in.gov/che/files/161116_ICHE_StudentComplaintForm.pdf

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Dr., #320
Frankfort, KY 40601-7512
Phone: 502-573-1555
Website: cpeconsumercomplaint@ky.gov
Website: http://cpe.ky.gov/policies/licensure.html

Kentucky Office of the Attorney General
Capitol Suite 178
700 Capitol Avenue
Frankfort, KY 40601-3449
Phone: 502-696-5389
Website: consumer.protection@ag.ky.gov
Complaint Form: https://ag.ky.gov/consumer-protection/complaints/Pages/default.aspx

Louisiana

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Phone: 225-342-4253
Website: http://www.regents.la.gov/subhome/institutional-licensure

Louisiana Attorney General Office, Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
Website: ConsumerInfo@ag.state.la.us
Phone: 225-326-6465 Complaint Form: http://www.ag.state.la.us/Complaint.aspx?articleID=16&catID=15

Maryland

Maryland Higher Education Commission
Address:** 6 North Liberty Street, 10th Floor
Baltimore MD 21201
Phone: 410-767-3388
Website: https://mhec.maryland.gov/Pages/default.aspx
Process: https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
Complaint Form: https://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf

Maryland Office of the Attorney General, Consumer Protection Division
Address: 200 St. Paul Place
Baltimore MD 21202
Phone: 410-528-8662
Website: http://www.oag.state.md.us/Consumer/complaint.htm

Michigan

Michigan Department of Licensing and Regulatory Affairs
Licensing and Regulatory Affairs
Address: P.O. Box 30004
Lansing, MI 48909
Phone: 517-241-9223
Website: https://www.michigan.gov/lara/0,4601,7-154-61343_35414_60647_2739—,00.html
Complaint Form: https://www.michigan.gov/documents/lara/LCE-992_0715_494884_7.pdf?20150901092906

Mississippi

Mississippi Commission on College Accreditation
Address: 3825 Ridgewood Road
Jackson, MS 39211-6453 Phone: 601-432-6372 Website: http://www.mississippi.edu/mcca/
Complaint Form: http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
Address: P.O. Box 95005
Lincoln, NE 68509
Phone: 402-471-0030
Website: https://ccpe.nebraska.gov/

Nebraska Attorney General
Consumer Protection Division
Address: 2115 State Capitol Lincoln, NE 68509
Phone: 800-727-6432
Complaint Form: https://protectthegoodlife.nebraska.gov/file-consumer-complaint

New Hampshire

New Hampshire Department of Education – Division of Higher Education
Address: 101 Pleasant Street
Concord, NH 03301
Phone: 603-271-2695
Website: http://www.education.nh.gov/highered/

Nevada

Commission of Postsecondary Education
Address: 8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123
Phone: 702-486-7330
Website: http://cpe.nv.gov/Students/Students_Home/
Complaint Form: http://cpe.nv.gov/Students/Students_Home/

New Jersey

New Jersey Office of Secretary of Higher Education
Address: 20 West State Street
4th floor, PO Box 542
Trenton, NJ 08625-0542
Phone: 609-984-3738
Website: https://www.state.nj.us/highereducation/
Complaint Form: https://www.state.nj.us/highereducation/documents/pdf/OSHEComplaintForm.pdf

New York

Office of College and University Evaluation
Address: New York State Education Department
89 Washington Avenue, Room 960 EBA
Albany, NY 12234
Phone: 518: 474-1551
E-mail: ocueinfo@nysed.gov
Website: http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
Complaint Form: http://www.highered.nysed.gov/ocue/spr/documents/complaintform-accessible.pdf

Oklahoma

Oklahoma State Regents for Higher Education
Address: 655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Phone: 405-225-9142
Website: https://www.okhighered.org/state-system/
Complaint Form: http://www.okhighered.org/current-college-students/complaints.shtml

Oklahoma Office of the Attorney General, Consumer Protection Unit
Attn: Investigative Analyst
Address: 313 NE 21st Street
Oklahoma City, OK 73105
Complaint Form: http://www.oag.ok.gov/consumer-protection-unit1

Oregon

Oregon Student Assistance Commission, Office of Degree Authorization
Address: 1500 Valley River Drive, Suite 100,
Eugene, OR 97401
Phone: 800-452-8807
Website: http://oregonstudentaid.gov/oda.aspx
Complaint Form: https://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx

Pennsylvania

Pennsylvania Department of Education - Postsecondary and Adult Education
Address: 333 Market Street, 12th Fl
Harrisburg, PA 17126-0333
Phone: 717.783.8228
Fax: 717.722.3622
E-mail: ra-collunivseminfo@pa.gov
Website: www.education.state.pa.us
Complaint Form: https://www.education.pa.gov/Documents/Postsecondary-Adult/College%20and%20Career%20Education/Colleges%20and%20Universities/Higher%20Education%20Complaint%20Form.pdf

South Carolina

South Carolina Commission on Higher Education
Address: 1122 Lady Street, Suite 300
Columbia, SC 29201
Phone: 803-737-3918
Website: http://www.che.sc.gov/
Complaint Form: http://www.che.sc.gov/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf

South Dakota

South Dakota Secretary of State – Postsecondary Education
State Capitol
Address: 500 East Capitol Avenue
Pierre, SD 57501-5070
Phone: 803-737-3918
Website: https://sdsos.gov/general-information/postsecondary-education/default.aspx

South Dakota Office of Attorney General, Division of Consumer Protection
Addresss: 1302 E. Highway 14, Suite 3 Pierre, SD 57501-8053
Complaint Form: http://consumer.sd.gov/complaintform.aspx

Tennessee

Higher Education Commission, Division of Postsecondary State Authorization
Address: 404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Phone: 615-253-8857
Website: https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization.html
Complaint Form: https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html

Texas

Texas Higher Education Coordinating Board, Academic Affairs and Research
Address: 1200 E. Anderson Lane, Austin, TX 78752 - P.O. Box 12788
Austin, TX 78711-2788
Phone: 512-427-6101
Website: http://www.thecb.state.tx.us/
Complaint Form: http://www.thecb.state.tx.us/index.cfm?objectid=989FE9A0-2213-11E8-BC500050560100A9

Utah

Utah Division of Consumer Protection
Address: 160 East 300 South, 2nd Floor
PO Box 146704
Salt Lake City, Utah 84114-6704
Phone: 801-530-6601
Website: http://www.dcp.utah.gov/consumerinfo/
Complaint Form: http://consumerprotection.utah.gov/complaints/index.html

Vermont

Vermont Agency of Education
120 State Street Montpelier, VT 05620-2501 Phone: 802-479-8545
AOE.EdInfo@state.vt.us
Website: http://education.vermont.gov/vermont-schools/school-operations/post-secondary-programs

Vermont Attorney General’s Office
Address: 109 State Street
Montpelier, VT 05609-1001

Virginia

Virginia State Council of Higher Education
Address: 101 N. 14th St. James Monroe Building
Richmond, VA 23219
Phone: 804.371.2285
Website: http://www.schev.edu/
Complaint Form: http://www.schev.edu/index/students-and-parents/resources/student-complaints

Washington

Washington Student Achievement Council
Address: 917 Lakeridge Way
Olympia, WA 98502
Phone: 360-753-7800
Website: https://www.wsac.wa.gov/about-us
Complaint Form: https://www.wsac.wa.gov/student-complaints

West Virginia

West Virginia Higher Education Policy Commission
Address: 1018 Kanawha Blvd E., Suite 700
Charleston, WV 25301-2800 Phone: 304-558-0262
Website: http://www.wvhepc.com/

West Virginia Office of the Attorney General, Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
Complaint Form: https://www.wvhepc.org/resources/Complaint_Process.pdf

Guam

Guam Council on Post-Secondary Institution Certification
Address: 312 Aspinall Avenue
Hagatna, GU 96910
No consumer complaint process developed yet

U.S. Virgin Islands

University of the Virgin Islands Board
Government of the United States Virgin Islands Department of Education
Address: Office of the Commissioner
1834 Kongens Gade
St. Thomas, V.I. 00802 Phone: 340-693-1200
cmckayl@uvi.edu

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